Returns & Refunds Policy
Holy Trinity Essentials
All Sales Are Final
Because our products are intended exclusively for laboratory research and require controlled storage and handling, all sales are final once an order has entered processing or left our facility.
We cannot accept returned or exchanged products. This policy protects product integrity, documented handling, and the chain of custody for every qualified researcher we serve.
Eligible Order Issues
A replacement, store credit, or refund may be considered under the following circumstances:
- Damaged shipment: A product arrives cracked, broken, leaking, or otherwise damaged during transportation.
- Fulfillment error: You receive an incorrect product, vial size, or quantity.
- Lost shipment: The carrier confirms that the shipment was lost before being marked as delivered.
Reporting an Issue
Damaged or incorrect orders must be reported within 72 hours of the delivery timestamp.
- Your order number and the email used during checkout.
- A clear description of the issue affecting your order.
- Clear photographs of the product, vial, shipping label, original packaging, and shipping container.
Please retain the product and all original packaging until our support team finishes reviewing the claim.
Resolution of Approved Claims
After a claim has been reviewed and approved, Holy Trinity Essentials may provide a replacement, store credit, or refund at its discretion.
Approved refunds will be returned to the original payment method. Processing times may vary depending on the financial institution.
Order Cancellations
Cancellation requests must be submitted before the order enters processing. Once an order has been prepared, packaged, or shipped, it cannot be canceled or refunded.
Delivered Packages
Orders marked as delivered by the carrier are not considered lost. Customers are responsible for providing a secure and accurate delivery address. Please contact the carrier immediately if a delivered package cannot be located.
Report an Order Issue